Refund Policy
Effective Date: 20 December 2023
1. Overview
- BookMyBox is committed to ensuring customer satisfaction in their sports venue booking experience. This refund policy outlines the circumstances under which refunds may be issued for bookings made through the BookMyBox application.
2. Refund Eligibility
- Cancellation by Venue: Full refund if the booked venue cancels the reservation for any reason.
- Adverse Weather Conditions: Full refund if the booking cannot be honored due to adverse weather conditions, as verified by BookMyBox.
- Technical Issues: Full refund if a technical error on the BookMyBox platform prevents the successful completion of the booking.
Cancellation by User:
- More than 24 hours before the booking: Full refund.
- 4 hours before the booking: 50% refund.
- Less than 4 hours before the booking: No refund.
3. Process for Requesting a Refund
- To request a refund, users must contact BookMyBox customer support within 24 hours of the incident that warrants the refund.
- The request must include the booking details and the reason for the refund.
- BookMyBox will review the request and communicate the decision within 5 business days.
4. Refund Method
- Refunds will be processed to the original method of payment within 10 business days of the refund approval.
5. When will the refund amount be credited to customers?
The time taken for refunds to be credited depend on the payment mode used and are as follows:
- UPI: 3 to 4 working days
- Net Banking and Debit/Credit card : 5 to 7 working days
6. Exceptions
- No refunds will be issued for bookings that were completed successfully.
- Refunds will not be granted for circumstances outside BookMyBox’s control, such as user’s personal reasons or change of plans.
7. Contact Information
- For any queries or concerns regarding this refund policy, please contact BookMyBox customer support at bookmybox@elvissoftware.com or +91-9409986565
8. Policy Amendments
- BookMyBox reserves the right to amend this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on the BookMyBox application.