Privacy Policy

Effective & last updated November 28, 2023

BookMyBox respects your privacy and recognizes the need to protect your personal information (any information by which you can be identified, such as name, address, financial information and telephone number) that you share with us. We want to assure you that we follow the appropriate standards when it comes to protecting your privacy on our websites and applications.
In general, you can visit BookMyBox without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyse this data for trends and statistics, but the individual user remains anonymous.
Transactions on BookMyBox are conducted only by persons above the age of 10 years. If you are under 10 years of age, you are not allowed to transact in BookMyBox. It is the duty of the legal guardians of all persons under the age of 18 to ensure that their wards do not make any transactions on BookMyBox without their supervision. It shall automatically be deemed that by allowing any person under the age of 10 to transact on BookMyBox, their legal guardians have expressly consented to their use and we disclaim any liability arising from your failure to do so.

We may collect your personal data when you:

Create an account with us or
Otherwise provide us with your personal data or
Use of any related services connected to BookMyBox or
Participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you; or
Complete contact forms or request newsletters or other information from us bookmybox@elvissoftware.com

When you access BookMyBox, we will automatically collect your computer data, which may include

Browser type
IP address
Language
Operating system
Cookies and the ID and location of your device
The state or country from which you accessed BookMyBox
The pages/videos you view
Length of time spent on pages/videos
The services you use and the manner in which you use such services (e.g., the content you access, view, click on, search for, transact etc.)
The date and time of your visit
Metadata, logs files, error logs
Other geographic and demographic information; and
Other hardware and software information.
Which pop up or push messages you might have seen and responded to.

This computer data is collected for analysis and evaluation in order to help us improve BookMyBox, the services we provide and to enhance your experience by providing you with better services and benefits that you shall be entitled to.
To the extent that such computer data is maintained in a manner that identifies your name or contact information, it will be treated as personal data; otherwise, such computer data will be treated as non-personal data.
The personal data we collect from you will be used, or shared with third parties (including related companies and third-party service providers), for some or all of the following purposes:

Creating or maintaining any account or profile you may have with us
To track your activity on BookMyBox
Verifying and carrying out financial transactions in relation to any payments or transfers you make
Carrying out research and analytics on our users’ demographics and behaviour
To personalise and/tailor any communications that we may send you and provide you with products, services or information we think you may find useful or which you have requested from us or have expressed an interest in
To personalise and enhance user experience
Determining and verifying your eligibility for certain marketing or transaction events and other features of BookMyBox
Enforcing our terms of use
Communicating with you in relation to your account and alerting you to the latest developments
To enable us to administer any competitions or other offers/promotions which you enter into for fraud screening and prevention purposes

When you register an account or otherwise provide us with your personal data, we may also use the personal data to send to you marketing and/or promotional materials about us and our services from time to time. You can unsubscribe from receiving the marketing information at any time by using the unsubscribe function within the electronic marketing material.
In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organisations, delivery organisations, fraud prevention and screening and credit risk management companies, and mailing houses.
We may share your data with advertising networks and/or social media platforms for the purposes of selecting and serving relevant adverts to you via those networks/platforms, and to search engine and analytics providers.
We as an intermediary are responsible to facilitate a transaction between you and the ultimate event organiser, cinema theatre and/or other entertainment provider so as to enable you to book a ticket for an entertainment event, movie, sport etc. For us to be able to facilitate this transaction and otherwise fulfil our contractual arrangements with these ultimate entertainment providers, we may have to share your personal data with them so that they are able to verify the accuracy of the information you have shared with us while issuing your valid entry/ticket, to provide you with services and benefits that you may be entitled to and to conduct their own analysis.
BookMyBox and its services may contain links to third-party websites, including identity verification and social networking websites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services to which we link. We do not endorse or make any representations about third-party websites or services. The personal data you choose to provide to or that is collected by these third parties is not covered by our Privacy Statement. We strongly encourage you to read such third parties’ privacy statements.

We may share:

Your personal data with any person or entity where we believe in good faith that such disclosure is necessary to:

Comply with the law or in response to a subpoena, court order, government request, or other legal process.
Produce relevant documents or information in connection with litigation, arbitration, mediation, adjudication, government or internal investigations, or other legal or administrative proceedings;
Protect the interests, rights, safety, or property of BookMyBox or others;
Otherwise as permitted under applicable law.

Personal data about our visitors, customers, or former customers with the following types of companies that perform services on our behalf or with whom we have joint marketing agreements:

In sharing your personal data with such parties, we will reasonably endeavour to ensure that the third parties and our affiliates keep your personal data secure from unauthorised access, collection, use, disclosure, or similar risks and retain your personal data only for as long as they need your personal data to achieve the abovementioned purposes.
You acknowledge that, notwithstanding this Privacy Policy, we have at all times the right to disclose your personal data to any legal, regulatory, governmental, tax, law enforcement or other authorities pursuant to applicable law and our legal obligations. This may arise from any investigation, order, or request by such parties. To the furthest extent permissible by law, you agree not to take any action and/or waive your rights to take any action against us for the disclosure of your personal data in these circumstances.
If any disclosure of your personal data involves the transfer of your personal data by BookMyBox out of India, we will take steps to reasonably ensure that the receiving jurisdiction has in place a standard of protection accorded to personal data that is comparable to the protection under India’s data protection laws.
We have implemented reasonable security arrangements including physical, administrative, technical, and electronic security measures to protect against the loss, misuse, and alteration of your personal data. Despite our best efforts, however, no security measures are perfect or impenetrable. In the event where you believe your privacy has been breached, please contact us immediately.
It is your responsibility to protect any passwords you require to access your account, on BookMyBox. Please use unique numbers, letters and special characters, and do not share your password with anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal data and other information submitted to us. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password.
You undertake to treat your password and other confidential information in relation to the use of BookMyBox and its services confidentially, and we disclaim any liability arising from your failure to do so.
Some of our web pages use "cookies" so that we can better serve you with customized information when you return to our site. Cookies are identifiers which a web site can send to your browser to keep on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyse is used to improve our service to you. Please note, if you refuse cookies this may mean that you can’t use some of the additional features of our website and may not be able to access certain parts of the website.
You may update any of your personal data we possess by contacting us at bookmybox@elvissoftware.com and we will endeavour to serve your request for updating. Bigtree reserves the right to accept or reject requests made for updating of personal data and in case of any such refusal we will also endeavour to inform you the reason for such refusal.
You may communicate your objection to our continual use and/or disclosure of your personal data for any of the purposes and in the manner as stated above at any time by contacting us at bookmybox@elvissoftware.com.
If you do not wish for us to continue using your information, and/or disclose your personal data for any of the purposes and in the manner as stated above at any time, you may opt out of providing the same by contacting us at bookmybox@elvissoftware.com. Please note that if you choose not to provide the Information we request, you can still visit BookMyBox, but you may not be able to access certain options, offers and services. BookMyBox reserves all legal rights and remedies in such an event.

We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our customer grievance officer as follows:

By Email: bookmybox@elvissoftware.com

For the purposes of the GDPR, our Customer Grievance Officer is also our Data Protection Officer (DPO).
We will respond to all requests, inquiries or concerns within a reasonable period.
If you are in the European Union, you can choose to instead lodge a complaint with your local Data Protection Authority (DPA).

Customer Experience Grievance Officer Details

At BookMyBox, your ticketing experience is of utmost importance to us. Our team is always on their toes with one goal and that is delighting our customers. We are committed to give our best shot at resolving your concern. In any way, if you feel that we can do more to live up to your expectations then that would be an opportunity for us. Here are all the platforms through which you can easily get in touch with us.
We are sure that you will get answers to all your queries on our support page here
For any queries related to BookMyBox you can Live Chat with us. We are at your service 24/7, 365 days.

Privacy Policy

Effective & last updated November 28, 2023

We may collect your personal data when you:

When you access BookMyBox, we will automatically collect your computer data, which may include

We may share:

Your personal data with any person or entity where we believe in good faith that such disclosure is necessary to:

Personal data about our visitors, customers, or former customers with the following types of companies that perform services on our behalf or with whom we have joint marketing agreements:

We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our customer grievance officer as follows:

By Email: bookmybox@elvissoftware.com

Customer Experience Grievance Officer Details

Level 1:

Level 2:

Level 3:

Level 4:

Our Registered Office Addresses:

Online Booking

Privacy Note

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